Customer Service Policy

At drbronnermall.com, we are committed to providing responsive, reliable, and respectful customer support. Our goal is to ensure every interaction is clear, helpful, and aligned with a positive shopping experience.

Our Service Commitment

We believe good service is an essential part of quality care. Our customer service team is here to assist you with questions about products, orders, shipping, returns, and general inquiries.

We strive to communicate clearly, address concerns fairly, and provide timely support throughout your shopping journey.

How to Contact Us

For customer service, order support, or general questions, please reach out to us via email:

Email: press@drbronnermall.com

We aim to respond to all inquiries as promptly as possible during normal business operations.

Order Assistance

Our customer service team can help with:

  • Order status and tracking inquiries

  • Shipping and delivery questions

  • Return and refund requests

  • Product-related information

  • Account or checkout assistance

To help us serve you efficiently, please include your order number and relevant details when contacting us.

Returns & Refund Support

Questions related to returns or refunds are handled in accordance with our Refund Policy. Our team will guide you through the process and provide clear instructions when assistance is needed.

Service Expectations

To maintain a positive and productive support experience:

  • We kindly ask customers to communicate respectfully

  • Clear and accurate information helps us resolve issues faster

  • Requests are handled on a case-by-case basis to ensure fairness

We reserve the right to limit support in cases of abusive, misleading, or inappropriate communication.

Continuous Improvement

We value customer feedback and use it to improve our services, website experience, and overall support quality. Your input helps us grow and serve you better.

Contact Information

For all customer service-related matters, please contact:

Email: press@drbronnermall.com

We are dedicated to supporting you and ensuring your experience with drbronnermall.com is smooth, clear, and dependable.