Refund Policy


At drbronnermall.com, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a clear and straightforward refund process. Please review the details below.

Returns Eligibility

We accept returns within 60 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unopened, and in their original condition

  • Products must be returned with original packaging

  • Proof of purchase is required

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Refund

To initiate a return or refund request, please contact our support team before sending any items back.

Email: press@drbronnermall.com

Our team will provide return instructions and guide you through the next steps to ensure the process is smooth and efficient.

Refund Processing Time

Once your returned item has been received and inspected, we will notify you of the refund status.

  • Approved refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your payment provider

Non-Refundable Situations

Refunds may not be issued in the following cases:

  • Items returned outside the 60-day return window

  • Products that have been used, damaged, or altered after delivery

  • Returns sent without prior authorization

Exchanges

At this time, we do not offer direct exchanges. If you wish to receive a different item, please place a new order after your return has been processed.

Order Issues

If you receive an incorrect or defective item, please contact us as soon as possible. We will review the issue and work toward a suitable resolution.

Contact Us

If you have any questions regarding refunds or returns, please reach out to us at:

Email: press@drbronnermall.com

We are committed to making every purchase experience clear, fair, and reliable.